Championing Inclusive Communication in Radiography: Kes’s journey to the National Dyslexia Conference

In a powerful example of student-led innovation in patient care, Kes Sinfield, a Diagnostic Radiography Top-Up Degree Apprentice at University of Cumbria, was recently invited as a special guest to the National Dyslexia Conference in Twickenham. Their research, developed as part of a module on patient care and experience, focused on improving appointment letters for patients with dyslexia — a topic that resonated deeply with both healthcare professionals and accessibility advocates.

Kes’s research explored how traditional appointment letters can present barriers for patients with dyslexia, often leading to confusion or incorrect perception of information. Their work included visual elements and a compelling video that contrasted standard letter formats with dyslexia-friendly alternatives, demonstrating how small design changes can make a significant difference in patient experience. Images A and B demonstrate the differences in how appointment letters may appear to a patient who has dyslexia.

After sharing their ideas with the National Dyslexia Association, Kes was invited to attend the conference, where they had the opportunity to present their research and network with leading voices in accessibility and inclusive design. Since then, Kes has also been invited to discuss this at Dyslexia AGM and has been put in touch with the team at Alliance to try and make patient letters more accessible too.  

Kes (pictured right), who is employed by Alliance, added:

“It’s safe to say that I had the most incredible day meeting so many other individuals who are just as keen to try and improve accessibility and inclusivity.

“Whilst meeting new people is always daunting and a little bit overwhelming, it was an incredible opportunity to network which will hopefully lead to some exciting opportunities in the near future.”

One of the highlights of the day for Kes was meeting renowned education consultant and inclusivity figure, Dr Sarah Moseley. They also found particular value in a talk by the Dyscalculia Network, which challenged assumptions about mathematical ability and speed — a message that resonated personally.

Kes’s module leader, Kimberley Bradshaw, praised their initiative and engagement:

“I am thrilled that Kes was offered this opportunity. Research underpins everything we do as healthcare professionals, and it is wonderful to see our students getting involved with events like this.

“Kes’s work is a reminder that radiography is not just about technical skill — it’s about communication, empathy and ensuring every patient feels seen and understood. Their contribution to the conversation around dyslexia-friendly healthcare materials is a testament to the power of student research to drive real-world change.

“Well done, Kes.”

The university’s Diagnostic Radiography Degree Apprenticeship programme is award winning and was one of the first institutions to establish the programme in the country; it is now one of 12 institutions that offer it. University of Cumbria is one of the largest providers of Degree Apprenticeships in the UK with some 2500 students across the country.

ENDS